====== Using Logging ======

When there are any issues with Mezzmo Windows app or streaming to your devices or web browsers in your home or outside your home, then please send us a full set of Mezzmo log files so that we can diagnose the problem and fix it for you.

===== To turn on logging in Mezzmo =====

  - Run Mezzmo Windows app.
  - Go to the **Options dialog (Logging page)**.
  - Select the **Enable diagnostic logging for customer support analysis** checkbox.
  - Click **OK** to close the Options dialog.  You will be prompted to restart your Mezzmo server and Mezzmo Windows app.  Click **Yes**.
  - Mezzmo logging is now turned on.
  - Reproduce the problem that you are having with Mezzmo Windows app or streaming with Mezzmo server.
  - Once reproduced, go back to the **Options dialog (Logging page)** and click the **View Log Files** button.
  - Stop your Mezzmo server and exit Mezzmo Windows app.
  - In Windows Explorer, use an archiving tool such as 7-zip, Winrar or Winzip to zip up all the log folders and files.\\ **Tip:** If you do not have any of these archive tools, then you can using Windows built-in archiving.  Simply select all the sub-folders under the Logs folder and right-click on them and click **Send To -> Compressed (zipped) folder**.

{{:optionslogging.png?nolink|Options dialog (Logging page)}}

**Important:** Make sure that all sub-folders under the Logs folder (i.e. Mezzmo, MezzmoMediaServer, MezzmoGetMetadata, MezzmoSetService) are in the zip archive. 

**Important:** Please try to only log the action that's causing the problem, and provide as much detail in your email that you send us. 

**Important:** If the zip file is larger than 10MB, then do not email this to us since it will be rejected. You will need to upload the zip file to a filesharing site like OneDrive, Google Drive or Dropbox. Then, email the download link to us at support [at] conceiva [dot] com.

===== To turn off logging in Mezzmo =====

After you have created your logs, then you should stop logging since it slows down Mezzmo and creates large log files on disk.

  - Run Mezzmo Windows app.
  - Go to the **Options dialog (Logging page)**.
  - De-select the **Enable diagnostic logging for customer support analysis** checkbox.
  - Click **OK** to close the Options dialog.  You will be prompted to restart your Mezzmo server and Mezzmo Windows app.  Click **Yes**.
  - Mezzmo logging is now turned off.

**Tip:** Use the **Clear Logs** button in the **Options dialog (Logging page)** to delete your unwanted log files.