Cannot see Mezzmo server listed on your device?

Here are the most common reasons that can prevent your device or app from listing Mezzmo server or listing files delivered from Mezzmo server:

• Mezzmo server running. Make sure your Mezzmo media server is running. Click the Start Media Server toolbar button in Mezzmo Windows app.
• New devices blocked. Make sure you are allowing new devices to access your Mezzmo server. Go to the Media Devices dialog in Mezzmo Windows app and make sure the Allow all new devices to connect to Mezzmo checkbox is checked.
• Device profile. Make sure your device is using the correct device profile. Go to the Media Devices dialog to check/change this. If you are unsure, contact us via http://www.conceiva.com/support.
• Windows firewall. Go to the Media Server Settings dialog and click the Configure Windows Firewall button if it is enabled.

• Device running. Make sure your device is turned on.
• Connected to home network. Make sure your device is connected to your home network via Ethernet cable or wireless. Check you can access the internet or other servers / computers on your home network from your device to confirm it is connected to your home network. If that does not work, go to the Network settings for your device to setup network connection settings.
• Refresh server list. For Sony devices, use your remote control to go to Settings → Network → Server Display Settings. Press Options to delete all servers and then press Options again to update the server list.

• Connected to home network. Make sure your computer is connected to your home network via Ethernet cable or wireless. Check you can access the internet or computers on your home network from your device to confirm it is connected to your home network. If that does not work, check your network settings in Windows Control Panel.
• Server conflict. If you have installed other media servers (Plex, Emby, Serviio, UMS, etc.) then uninstall them. You may need to uninstall and re-install Mezzmo after this to make sure there are no conflicts.
• Hamachi. If you have Hamachi installed on your computer, it will block Mezzmo and any other DLNA servers. You need to set the “Disable UPnP” option to “Yes” in Hamachi's settings, or uninstall Hamachi.
• Network type. If your network type in Windows is set to Public then the firewall may block Mezzmo. Try changing the type to Private or Home or Work.

• Mezzmo.exe application must be allowed access through your firewall.
• MezzmoMediaServer.exe application must be allowed access through your firewall.
• The Media server port listed in the Media Server Settings dialog in Mezzmo must be allowed access through your firewall.
• The two standard UPnP ports 1900 and 2869 must be allowed access through your firewall.

Note: If you are using Windows firewall as the firewall on your computer, then clicking the Configure Windows Firewall button the Media Server Settings dialog will automatically configure the above firewall settings for Windows firewall.

• IGMP. Make sure IGMP snooping or IGMP Proxy is turned off in your router's settings.
• DLNA/UPnP. Make sure built-in DLNA or UPnP is turned off in your router's settings.
• Jumbo Frames. Make sure Use Jumbo Frames is turned off in your router's settings.
• Multicast. Make sure Enable IPv4 Multicast Streams is turned on in your router's settings.

Important: After making any changes to your router's settings, turn off your router for 1 minute and turn it on again.

• Subnet. Make sure your device and the computer running Mezzmo server are on the same subnet (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x).

• Access Permissions. If your folders or playlists are empty when browsing your Mezzmo library on your device, then it may be an access permissions issue. See this FAQ - Files not listed on device

If none of the above help, please contact our Customer Support team via our Support page at http://www.conceiva.com/support and we will help you to get up and running quickly.