Differences

This shows you the differences between two versions of the page.

--- media_server_settings [2017/12/19 23:15]
admin [Configure Windows Firewall]
+++ media_server_settings [2020/12/07 02:32] (current)
admin [Run Mezzmo server as]
@@ Line 29: / Line 29: @@
 **Tip:** When running Mezzmo server as a Windows service, if you are having the issue where Mezzmo server is not listing your files on your devices or not being able to access your files on a NAS or external computer, then the reason will most likely be due to the Windows Local System account not having access rights to your files.  To fix this, you should change the Windows account that the Mezzmo server Windows service is running under.  Go to Windows Services window in Control Panel.  Right-click on the Mezzmo service and click Properties.  On the Properties dialog, adjust the Log On settings to use the same Windows user account that Mezzmo (Windows) app is running under.
+**Tip:** You may need to add the Logon as a service permission to your account.
+To add "Log on as a service" permissions:
+  - Run Start > Control Panel > Administrative Tools > Local Security Policy
+  - Select  Local Policies > User Rights Assignment > Log on as a service
+  - Click Add User or Group, and then add the appropriate account to the list of accounts that possess the Log on as a service right.
@@ Line 88: / Line 94: @@
 This button will be enabled when the Windows Firewall is running and there are no rules for the Mezzmo server application or the ports that are used to access Mezzmo server.
-For other firewall software, you will need to consult its documentation in order to open the required port in the firewall.
+For other firewall software, you will need to consult its documentation in order to permit the required applications and ports in the firewall.  See this [[mezzmo_server_not_listed_on_device|topic]] for a list of applications and ports that must be set in your firewall's rules.
+=== Windows Firewall Troubleshooting ===
+After clicking the **Configure Windows Firewall** button, the button should become disabled.  This tells you that all firewall rules have been successfully added into your Windows firewall.  If the **Configure Windows Firewall** button is not disabled after clicking it, then you may have existing rules in your Windows firewall that are conflicting with the rules that Mezzmo needs to add.  Follow these steps to fix this problem:
+  - Go to your Windows Firewall window via Windows Control Panel.
+  - In the Windows Firewall window, click on **Inbound Rules** to view the list of rules for your firewall.
+  - Click on the **Name** header column to sort the inbound rules by name.
+  - Scroll down the list to view the Mezzmo and Mezzmo Server inbound rules.
+  - Delete all rules for **Mezzmo** and **Mezzmo Server**.
+  - Display the **Media Server Settings** dialog in Mezzmo (Windows) application.
+  - Click the **Configure Windows Firewall** button.  It should become disabled now.