Differences

This shows you the differences between two versions of the page.

--- mezzmo_server_not_listed_on_device [2016/06/18 03:05]
admin [Your computer's settings]
+++ mezzmo_server_not_listed_on_device [2017/12/19 23:29] (current)
admin [Your firewall's settings]
@@ Line 19: / Line 19: @@
   * **Connected to home network.** Make sure your computer is connected to your home network via Ethernet cable or wireless.  Check you can access the internet or computers on your home network from your device to confirm it is connected to your home network.  If that does not work, check your network settings in Windows Control Panel.
-  * **Firewall.** If you are using a firewall on your computer, make sure "Mezzmo.exe" and "MezzmoMediaServer.exe" and the port listed in the Media Server Settings dialog in Mezzmo is not blocked. Also, UPnP ports 1900 and 2869 should not be blocked.
+  * **Server conflict.** If you have installed other media servers (Plex, Emby, Serviio, UMS, etc.) then uninstall them.  You may need to uninstall and re-install Mezzmo after this to make sure there are no conflicts.
-  * **Server conflict.** If you have installed other media servers (Plex, Emby, Serviio, UMS, etc.) then uninstall them.  You may need to uninstall and re-install Mezzmo after this to make sure there's no conflicts.
   * **Hamachi.** If you have Hamachi installed on your computer, it will block Mezzmo and any other DLNA servers.  You need to set the "Disable UPnP" option to "Yes" in Hamachi's settings, or uninstall Hamachi.
   * **Network type.** If your network type in Windows is set to **Public** then the firewall may block Mezzmo. Try changing the type to **Private** or **Home** or **Work**.
-[B]Your router's settings:[/B]
+===== Your firewall's settings =====
-[LIST]
+  * **Mezzmo.exe** application must be allowed access through your firewall.
-[*]Make sure [B]IGMP snooping[/B] or [B]IGMP Proxy[/B] is turned off.
+  * **MezzmoMediaServer.exe** application must be allowed access through your firewall.
-[*]Make sure [B]built-in UPnP[/B] is turned off.
+  * The **Media server port** listed in the Media Server Settings dialog in Mezzmo must be allowed access through your firewall.
-[*]Make sure [B]Use Jumbo Frames[/B] is turned off.
+  * The two standard **UPnP ports** 1900 and 2869  must be allowed access through your firewall.
-[*]Make sure [B]Enable IPv4 Multicast Streams[/B] is turned on.
-[/LIST]
-[INDENT][B]Important:[/B] After making any changes to your router's settings, turn off your router for 1 minute and turn it on again.[/INDENT]
+**Note:** If you are using Windows firewall as the firewall on your computer, then clicking the **Configure Windows Firewall** button the **Media Server Settings** dialog will automatically configure the above firewall settings for Windows firewall.
+===== Your router's settings =====
-[B]Your home network settings:[/B]
+  * **IGMP.** Make sure IGMP snooping or IGMP Proxy is turned off in your router's settings.
+  * **DLNA/UPnP.** Make sure built-in DLNA or UPnP is turned off in your router's settings.
+  * **Jumbo Frames.** Make sure **Use Jumbo Frames** is turned off in your router's settings.
+  * **Multicast**.  Make sure **Enable IPv4 Multicast Streams** is turned on in your router's settings.
-[LIST]
+**Important:** After making any changes to your router's settings, turn off your router for 1 minute and turn it on again.
-[*]Make sure your DLNA/UPnP device and the computer running Mezzmo server are on the [B]same subnet[/B] (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x).
-[/LIST]
-[B]Your NAS settings:[/B]
-[LIST]
+===== Your home network settings =====
-[*]If your folders or playlists are empty when browsing your Mezzmo library on your DLNA/UPnP device, then it may be an access permissions issue.  See this FAQ to fix this: [url]http://forum.conceiva.com/showthread.php/4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network[/url]
-[/LIST]
-If none of the above help, please contact our Customer Support team via our Support page at [url]http://www.conceiva.com/support[/url] and we will help you to get up and running quickly.
+  * **Subnet.**  Make sure your device and the computer running Mezzmo server are on the same subnet (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x).
+===== Your NAS settings =====
+  * **Access Permissions.** If your folders or playlists are empty when browsing your Mezzmo library on your device, then it may be an access permissions issue.  See this FAQ - [[Files_Not_Listed_On_Device|Files not listed on device]]
+If none of the above help, please contact our Customer Support team via our Support page at http://www.conceiva.com/support and we will help you to get up and running quickly.