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mezzmo_server_not_listed_on_device [2016/06/18 03:08]
admin [Your computer's settings]
mezzmo_server_not_listed_on_device [2017/12/19 23:29] (current)
admin [Your firewall's settings]
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   * **Connected to home network.** Make sure your computer is connected to your home network via Ethernet cable or wireless. ​ Check you can access the internet or computers on your home network from your device to confirm it is connected to your home network. ​ If that does not work, check your network settings in Windows Control Panel.   * **Connected to home network.** Make sure your computer is connected to your home network via Ethernet cable or wireless. ​ Check you can access the internet or computers on your home network from your device to confirm it is connected to your home network. ​ If that does not work, check your network settings in Windows Control Panel.
-  ​* **Firewall.** If you are using a firewall on your computer, make sure "​Mezzmo.exe"​ and "​MezzmoMediaServer.exe"​ and the port listed in the Media Server Settings dialog in Mezzmo is not blocked. Also, UPnP ports 1900 and 2869 should not be blocked. +  * **Server conflict.** If you have installed other media servers (Plex, Emby, Serviio, UMS, etc.) then uninstall them.  You may need to uninstall and re-install Mezzmo after this to make sure there are no conflicts.
-  ​* **Server conflict.** If you have installed other media servers (Plex, Emby, Serviio, UMS, etc.) then uninstall them.  You may need to uninstall and re-install Mezzmo after this to make sure there'​s ​no conflicts.+
   * **Hamachi.** If you have Hamachi installed on your computer, it will block Mezzmo and any other DLNA servers. ​ You need to set the "​Disable UPnP" option to "​Yes"​ in Hamachi'​s settings, or uninstall Hamachi.   * **Hamachi.** If you have Hamachi installed on your computer, it will block Mezzmo and any other DLNA servers. ​ You need to set the "​Disable UPnP" option to "​Yes"​ in Hamachi'​s settings, or uninstall Hamachi.
   * **Network type.** If your network type in Windows is set to **Public** then the firewall may block Mezzmo. Try changing the type to **Private** or **Home** or **Work**.   * **Network type.** If your network type in Windows is set to **Public** then the firewall may block Mezzmo. Try changing the type to **Private** or **Home** or **Work**.
  
 +===== Your firewall'​s settings =====
 +
 +  * **Mezzmo.exe** application must be allowed access through your firewall.
 +  * **MezzmoMediaServer.exe** application must be allowed access through your firewall.
 +  * The **Media server port** listed in the Media Server Settings dialog in Mezzmo must be allowed access through your firewall.
 +  * The two standard **UPnP ports** 1900 and 2869  must be allowed access through your firewall.
 +
 +**Note:** If you are using Windows firewall as the firewall on your computer, then clicking the **Configure Windows Firewall** button the **Media Server Settings** dialog will automatically configure the above firewall settings for Windows firewall.
 ===== Your router'​s settings ===== ===== Your router'​s settings =====
  
   * **IGMP.** Make sure IGMP snooping or IGMP Proxy is turned off in your router'​s settings.   * **IGMP.** Make sure IGMP snooping or IGMP Proxy is turned off in your router'​s settings.
-  * **UPnP.** Make sure built-in UPnP is turned off in your router'​s settings.+  * **DLNA/UPnP.** Make sure built-in ​DLNA or UPnP is turned off in your router'​s settings.
   * **Jumbo Frames.** Make sure **Use Jumbo Frames** is turned off in your router'​s settings. ​   * **Jumbo Frames.** Make sure **Use Jumbo Frames** is turned off in your router'​s settings. ​
   * **Multicast**. ​ Make sure **Enable IPv4 Multicast Streams** is turned on in your router'​s settings.   * **Multicast**. ​ Make sure **Enable IPv4 Multicast Streams** is turned on in your router'​s settings.
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-[B]Your home network settings:[/B]+===== Your home network settings ​===== 
 + 
 +  * **Subnet.** ​ Make sure your device and the computer running Mezzmo server are on the same subnet (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x).
  
-[LIST] 
-[*]Make sure your DLNA/UPnP device and the computer running Mezzmo server are on the [B]same subnet[/B] (e.g. the first three numbers of the IP address must be same - e.g. 192.168.1.x). 
-[/LIST] 
  
-[B]Your NAS settings:[/B]+===== Your NAS settings ​=====
  
-[LIST] +  * **Access Permissions.** If your folders or playlists are empty when browsing your Mezzmo library on your device, then it may be an access permissions issue. ​ See this FAQ [[Files_Not_Listed_On_Device|Files not listed ​on device]]
-[*]If your folders or playlists are empty when browsing your Mezzmo library on your DLNA/​UPnP ​device, then it may be an access permissions issue. ​ See this FAQ to fix this: [url]http://​forum.conceiva.com/​showthread.php/​4597-FAQ-Accessing-files-from-external-computers-and-NAS-drives-on-your-home-network[/​url] +
-[/LIST]+
  
-If none of the above help, please contact our Customer Support team via our Support page at [url]http://​www.conceiva.com/​support[/​url] ​and we will help you to get up and running quickly.+If none of the above help, please contact our Customer Support team via our Support page at http://​www.conceiva.com/​support and we will help you to get up and running quickly.