Differences

This shows you the differences between two versions of the page.

--- using_logging [2016/06/18 02:39]
admin created
+++ using_logging [2016/06/18 02:44]
admin
@@ Line 13: / Line 13: @@
   - Once reproduced, go back to the **Options dialog (Logging page)** and click the **View Log Files** button.
   - Stop your Mezzmo server and exit Mezzmo Windows app.
-  - In Windows Explorer, use an archiving program such as 7-zip, Winrar or Winzip to zip up all the log folders and files.
+  - In Windows Explorer, use an archiving tool such as 7-zip, Winrar or Winzip to zip up all the log folders and files.\\ **Tip:** If you do not have any of these archive tools, then you can using Windows built-in archiving.  Simply select all the sub-folders under the Logs folder and right-click on them and click **Send To -> Compressed (zipped) folder**.
-**Important:** Make sure that all sub-folders (Mezzmo, MezzmoMediaServer, MezzmoGetMetadata, MezzmoSetService) are in the zip archive.
+{{:optionslogging.png?nolink|Options dialog (Logging page)}}
+**Important:** Make sure that all sub-folders under the Logs folder (i.e. Mezzmo, MezzmoMediaServer, MezzmoGetMetadata, MezzmoSetService) are in the zip archive.
 **Important:** Please try to only log the action that's causing the problem.
-**Tip:** Use the **Clear Logs** button in the **Options dialog (Logging page)** to delete any previous log files.
 **Important:** If the zip file is larger than 10MB, then do not email this to us since it will be rejected. You will need to upload the zip file to a filesharing site like OneDrive, Google Drive or Dropbox. Then, email the download link to us at support [at] conceiva [dot] com.
@@ Line 32: / Line 32: @@
   - Click **OK** to close the Options dialog.  You will be prompted to restart your Mezzmo server and Mezzmo Windows app.  Click **Yes**.
   - Mezzmo logging is now turned off.
+**Tip:** Use the **Clear Logs** button in the **Options dialog (Logging page)** to delete your unwanted log files.