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using_logging [2016/06/18 02:39]
admin [To turn off logging in Mezzmo]
using_logging [2016/06/18 02:45]
admin [To turn on logging in Mezzmo]
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   - Once reproduced, go back to the **Options dialog (Logging page)** and click the **View Log Files** button.   - Once reproduced, go back to the **Options dialog (Logging page)** and click the **View Log Files** button.
   - Stop your Mezzmo server and exit Mezzmo Windows app.   - Stop your Mezzmo server and exit Mezzmo Windows app.
-  - In Windows Explorer, use an archiving ​program ​such as 7-zip, Winrar or Winzip to zip up all the log folders and files. ​+  - In Windows Explorer, use an archiving ​tool such as 7-zip, Winrar or Winzip to zip up all the log folders and files.\\ **Tip:** If you do not have any of these archive tools, then you can using Windows built-in archiving. ​ Simply select all the sub-folders under the Logs folder and right-click on them and click **Send To -> Compressed (zipped) folder**.
  
-**Important:** Make sure that all sub-folders ​(Mezzmo, MezzmoMediaServer,​ MezzmoGetMetadata,​ MezzmoSetServiceare in the zip archive. ​+{{:optionslogging.png?​nolink|Options dialog ​(Logging page)}}
  
-**Important:​** Please try to only log the action that's causing the problem. ​+**Important:​** Make sure that all sub-folders under the Logs folder (i.e. Mezzmo, MezzmoMediaServer,​ MezzmoGetMetadata,​ MezzmoSetService) are in the zip archive.  
 + 
 +**Important:​** Please try to only log the action that's causing the problem, and provide as much detail in your email that you send us
  
 **Important:​** If the zip file is larger than 10MB, then do not email this to us since it will be rejected. You will need to upload the zip file to a filesharing site like OneDrive, Google Drive or Dropbox. Then, email the download link to us at support [at] conceiva [dot] com. **Important:​** If the zip file is larger than 10MB, then do not email this to us since it will be rejected. You will need to upload the zip file to a filesharing site like OneDrive, Google Drive or Dropbox. Then, email the download link to us at support [at] conceiva [dot] com.