Show page Old revisions Backlinks This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ====== Using Logging ====== When there are any issues with Mezzmo Windows app or streaming to your devices or web browsers in your home or outside your home, then please send us a full set of Mezzmo log files so that we can diagnose the problem and fix it for you. ===== To turn on logging in Mezzmo ===== - Run Mezzmo Windows app. - Go to the **Options dialog (Logging page)**. - Select the **Enable diagnostic logging for customer support analysis** checkbox. - Click **OK** to close the Options dialog. You will be prompted to restart your Mezzmo server and Mezzmo Windows app. Click **Yes**. - Mezzmo logging is now turned on. - Reproduce the problem that you are having with Mezzmo Windows app or streaming with Mezzmo server. - Once reproduced, go back to the **Options dialog (Logging page)** and click the **View Log Files** button. - Stop your Mezzmo server and exit Mezzmo Windows app. - In Windows Explorer, use an archiving program such as 7-zip, Winrar or Winzip to zip up all the log folders and files. {{:optionslogging.png?nolink|Options dialog (Logging page)}} **Important:** Make sure that all sub-folders (Mezzmo, MezzmoMediaServer, MezzmoGetMetadata, MezzmoSetService) are in the zip archive. **Important:** Please try to only log the action that's causing the problem. **Important:** If the zip file is larger than 10MB, then do not email this to us since it will be rejected. You will need to upload the zip file to a filesharing site like OneDrive, Google Drive or Dropbox. Then, email the download link to us at support [at] conceiva [dot] com. ===== To turn off logging in Mezzmo ===== After you have created your logs, then you should stop logging since it slows down Mezzmo and creates large log files on disk. - Run Mezzmo Windows app. - Go to the **Options dialog (Logging page)**. - De-select the **Enable diagnostic logging for customer support analysis** checkbox. - Click **OK** to close the Options dialog. You will be prompted to restart your Mezzmo server and Mezzmo Windows app. Click **Yes**. - Mezzmo logging is now turned off. **Tip:** Use the **Clear Logs** button in the **Options dialog (Logging page)** to delete your unwanted log files.