Differences
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using_logging [2016/06/18 02:39] admin created |
using_logging [2016/06/18 02:45] (current) admin [To turn on logging in Mezzmo] |
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| - Once reproduced, go back to the **Options dialog (Logging page)** and click the **View Log Files** button. | - Once reproduced, go back to the **Options dialog (Logging page)** and click the **View Log Files** button. | ||
| - Stop your Mezzmo server and exit Mezzmo Windows app. | - Stop your Mezzmo server and exit Mezzmo Windows app. | ||
| - | - In Windows Explorer, use an archiving program such as 7-zip, Winrar or Winzip to zip up all the log folders and files. | + | - In Windows Explorer, use an archiving tool such as 7-zip, Winrar or Winzip to zip up all the log folders and files.\\ **Tip:** If you do not have any of these archive tools, then you can using Windows built-in archiving. Simply select all the sub-folders under the Logs folder and right-click on them and click **Send To -> Compressed (zipped) folder**. |
| - | **Important:** Make sure that all sub-folders (Mezzmo, MezzmoMediaServer, MezzmoGetMetadata, MezzmoSetService) are in the zip archive. | + | {{:optionslogging.png?nolink|Options dialog (Logging page)}} |
| - | **Important:** Please try to only log the action that's causing the problem. | + | **Important:** Make sure that all sub-folders under the Logs folder (i.e. Mezzmo, MezzmoMediaServer, MezzmoGetMetadata, MezzmoSetService) are in the zip archive. |
| - | **Tip:** Use the **Clear Logs** button in the **Options dialog (Logging page)** to delete any previous log files. | + | **Important:** Please try to only log the action that's causing the problem, and provide as much detail in your email that you send us. |
| **Important:** If the zip file is larger than 10MB, then do not email this to us since it will be rejected. You will need to upload the zip file to a filesharing site like OneDrive, Google Drive or Dropbox. Then, email the download link to us at support [at] conceiva [dot] com. | **Important:** If the zip file is larger than 10MB, then do not email this to us since it will be rejected. You will need to upload the zip file to a filesharing site like OneDrive, Google Drive or Dropbox. Then, email the download link to us at support [at] conceiva [dot] com. | ||
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| - Click **OK** to close the Options dialog. You will be prompted to restart your Mezzmo server and Mezzmo Windows app. Click **Yes**. | - Click **OK** to close the Options dialog. You will be prompted to restart your Mezzmo server and Mezzmo Windows app. Click **Yes**. | ||
| - Mezzmo logging is now turned off. | - Mezzmo logging is now turned off. | ||
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| + | **Tip:** Use the **Clear Logs** button in the **Options dialog (Logging page)** to delete your unwanted log files. | ||